If you are not happy with an item you purchased from CA.RA Shop, you may return most items to our store within 30 days of the date of purchase. To ensure a refund or exchange, the returned item must be in its original packaging and condition and be accompanied by a receipt. Refunds will be issued in the same form of payment originally used for the purchase. We reserve the right to research the original purchase and to provide, limit or decline a refund or exchange.
Return Rules & Restrictions
- Please note that we may decline your return and deny you a refund or exchange for the reasons listed below. This list is not exhaustive, and we reserve the right to decline your return and deny you a refund or exchange for reasons not listed here.
- Your return was outside of the return period;
- The item appears worn, used, damaged or opened;
- You did not include the item’s original packaging and all paperwork, parts and accessories.
If you have questions regarding this Return Policy, please email us at firstname.lastname@example.org. When contacting our Customer Care Support Center, please be prepared to provide your email address or confirmation order number so that we may better assist you.